Performance Assessment of Nursing Staff in the Context of Introduction of a New Model of Nursing Service

Abstract

The purpose of the study: estimate efficiency of a new model of nursing service in the outpatient-and-polyclinic institution clinics of Kazakhstan in Nur-Sultan and Ust-Kamenogorsk.

Methods. This is a cross-sectional study of 280 nurses working at the primary health care level. The questionnaire developed by us included questions regarding satisfaction with working conditions, record keeping, and awareness of the standards of nursing services being introduced in Kazakhstan.

Results. Satisfaction with working conditions among respondents showed high values, in Nur-Sultan it was 97.6%, in Ust-Kamenogorsk - 99% (χ²=0.963; D.f.=1; p=0.327). Only 71.55% of nurses in Ust-Kamenogorsk know about new model of nursing service, in Nur-Sultan - 69.5% (χ²=0,136; D.f.=1; p=0.713). Only 59% of nurses in Ust-Kamenogorsk perform the functions of providing first aid, pre-hospital, and palliative care, while among nurses in Nur-Sultan only 34% perform this functionality (χ²=16.494; D.f.=1; p= 0.001).

Conclusion. Nurses at all levels of education need increased awareness of nursing documentation forms and clinical nursing guidelines. Introduction of the new nursing service model requires enough training workshops for nurses.